FREQUENTLY ASKED QUESTIONS
Everything you need to know about STOLUXE.
01
ORDERS & SHIPPING
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most Canadian and U.S. orders arrive within 5–12 business days. Tracking information is provided as soon as your order ships.
Do you ship across Canada and the USA?
Yes. STOLUXE proudly ships throughout Canada and the United States. We are continuously expanding our reach to serve more drivers around the world.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number so you can monitor your delivery every step of the way.
Do you offer free shipping?
Yes. Free shipping is available on qualifying orders. Any minimum purchase requirement will be clearly displayed during checkout.
02
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item remains in its original condition.
How long do refunds take?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days depending on your payment provider.
What if my order arrives damaged?
If your item arrives damaged or defective, contact our support team within 48 hours of delivery. We'll work quickly to resolve the issue with a replacement or appropriate solution.
03
PRODUCTS
Are your products tested for quality?
Every product available at STOLUXE is carefully selected based on quality, functionality, durability, and overall performance to ensure it meets our premium standards.
Will your products fit my vehicle?
Many of our accessories are designed to fit most vehicle makes and models. Product descriptions include compatibility information whenever applicable.
Do your products include instructions?
Yes. Most products include installation or usage instructions, allowing you to get started quickly and confidently.
04
PAYMENTS & SECURITY
Which payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available during checkout.
Is my payment information secure?
Absolutely. Every transaction is encrypted using industry-standard SSL technology, ensuring your payment information remains safe and secure.
05
ABOUT STOLUXE
What is STOLUXE?
STOLUXE is a premium automotive accessories brand dedicated to providing high-quality products that improve comfort, convenience, and the overall driving experience.
Why choose STOLUXE?
We focus on premium quality, carefully selected products, modern design, reliable customer support, and an exceptional shopping experience from start to finish.
Who founded STOLUXE?
STOLUXE was founded by Mohammad Kabir Noor, whose lifelong passion for the automotive world and professional experience as an automotive detailer inspired him to create a brand focused on premium quality and exceptional customer experience.